H3G : Italy (CRM)

I've been asked to coordinate the developing of a tool that would keep track of promotional phone calls to customers. The contact center division was lacking of a central repository to collect all the intervied made to customer. Morover there was no application that would schedule how and when customers should be called. Intervies were made and tracked on excel sheets and results were transferred by hand into other systems. In order to overcome all these problems we (a team of four) have developed a web application based on j2ee technology (mainly using ejb) and Oracle database. The solution has been deployed on Bea Web Logic Application Server.